Nous développons notre propre réseau de réparateurs partenaires en les sélectionnant avec soin selon plus de 130 critères. Nos centres partenaires vous offrent une expérience optimale grâce à notre expertise technologique, digitale et notre accompagnement personnalisé :
Quality maintenance at each visit: overhaul, maintenance, repairs, bodywork, troubleshooting, relay vehicles, washing.
Requirement criteria at all levels: reception of the structure, customer service, level of equipment, staff and quality.
COMMITMENTS TO THE SERVICE OF THE DRIVER EXPERIENCE
PROVIDING YOU WITH A NETWORK OF TRUSTED EXPERTS
This multi-activity and multi-energy network guarantees you on the one hand a speed of intervention on all types of vehicles (thermal, hybrid and electric) and for all types of operations (including complex repairs) and on the other hand a reduced vehicle downtime. Your mobility is preserved.
PROVIDE IMMEDIATE VISIBILITY
GIVE YOU ACCESS TO PRIORITY APPOINTMENTS
Appointments are obtained between 2 and 8 days.
We simplify your administrative management for better productivity.
PERSONALIZED SUPPORT OFFER
Our partner centers have set up personalized reception areas, dedicated reception and delivery areas, privileged waiting areas, clear and visible signage.
Their reception agents and technicians give priority to your care.
PERFORM REPAIRS AS SOON AS POSSIBLE AND CONTROL THEIR COSTS
The partner centers are selected according to their technical capacities. Their level of equipment is checked beforehand: their performance guarantees rapid diagnoses and controlled interventions.
Thanks to Pick & Collect Grâce au Pick & Collect (collection and delivery after repairs) you save valuable time.
GUARANTEE THE QUALITY OF YOUR SERVICES
The partner centers undertake to follow precise specifications and are evaluated by us using a grid of 133 defined criteria.
The level of service quality is monitored by our network facilitators and driver surveys. Your satisfaction is key!
INFORM ON THE PROGRESS OF YOUR REPAIRS
Our partner centers will inform you of the nature and deadlines of the repairs to be carried out.
You are directly informed (by email, SMS or telephone) of the progress of the repairs and a report of the intervention is given to you. Let's stay connected!
OFFER A RELIEF VEHICLE IF NEEDED
The partner centers undertake to offer a solution to maintain your mobility. They adapt their response according to your needs and the type of intervention required on your vehicle.
Entrust us with your vehicle with peace of mind!
CARRY OUT A SYSTEMATIC SECURITY CHECK OF THE VEHICLE BEFORE IT IS RETURNED
We anticipate possible breakdowns and unforeseen immobilizations, non-visible wear with electronic diagnostics. Your safety first!
ENSURE A WASH OF THE VEHICLE AT EACH PASSAGE
When you pick up your vehicle, you leave with a vehicle like new, which is washed by professionals. A real advantage that saves you time and reduces your costs.