ARVAL LAUNCHES IN THE NETHERLANDS AN ONLINE CAR WEBSHOP FOR PRIVATE CUSTOMERS
A new online service has been launched in the Netherlands to propose private customers and prospects a simple and personalized experience to select the car that best suits their needs and to lease it through an all-inclusive, hassle-free service package.
Private individuals are moving from owning cars to leasing them. Arval, a leading player in full service car leasing to companies, offers now long-term lease to private customers, with a hassle-free solution tailored specifically to their needs. They can easily choose their cars among a selection of carefully chosen offers, coupled with a full range of services.
The search for a car is now facilitated through a new “Need Based Search”, which enables the customers to easily select their ideal car. After answering a few simple questions, the system will come up with a ranking of available cars, based on how far they fulfil the needs of the customer. The questionnaire takes into account a number of different criteria, such as the number of passengers, need for space (in the car boot, or for comfort in the car itself), focus on fuel consumption etc. The online tool reduces the stress of choosing a car due to the intensive market research undertaken before launching the tool.
The particular advantage of this solution is the carefully selected range of cars available and the attractive offers. Arval has no exclusive partnership with a given manufacturer, and therefore provides models fitting the customer’s actual needs.
The Arval hassle-free package includes all the car maintenance and repair services, tyres changes, relief car, insurance and road assistance. Customers can also choose to have the car delivered to their doorstep.
The whole process has been fully digitalised including quick online approval, paperless contracts and e-Signature.
“We have designed a customer centric new digital experience to enable individuals to move from owning to leasing cars. And we will continue to improve this online car webshop experience”, declares Lakshmi Moorthy, Arval SME and Private Lease Director. “Our aim is to introduce this new qualitative customer experience to several other European countries in 2019, to ensure all our private lease customers benefit from our 30 year experience in the automotive sector.”
“We are delighted to announce this new offer available for private customers. The mobility sector has been greatly impacted in recent years and Arval is tailoring its offers consequently to allow customers to move from owning to leasing their vehicles. With our online webshop, Arval is advancing one step closer to proposing our full service offers to all individuals around the world” declares Alain Van Groenendael, Arval CEO.
Private Lease is now available in the Netherlands on the following address https://www.privatelease.arval.nl/.