We have adapted our organisation in recent days to proactively address the escalating Covid-19 situation. In this context and as part of BNP Paribas, we rigorously follow the directives of our Group and strictly apply the recommendations of the competent authorities in each of the markets where we operate.
The very essence of our core business, full service leasing, is to protect our customers by allowing them to outsource the risks to Arval and BNP Paribas that are associated with the funding, owning, managing and selling of vehicle fleets across the world.
As of Monday 16th March, most of our team members are working from home in a full digital environment, keeping the physical presence in our buildings adapted to the local situation in each of our markets.
Rest assured of the total mobilisation of our teams towards you, our customers and partners, whilst protecting our own teams’ health as well in these challenging times.
The frequently asked questions and answers below will inform you about the influence of the measures on the delivery and use of your lease car.
For questions regarding a specific Country, please refer to your usual local contact.
For international corporates, please liaise with firstname.lastname@example.org.
In the context of COVID-19, what are the measures you put in place within Arval?
In this context and as part of BNP Paribas, we rigorously follow the directives of our Group and strictly apply the recommendations of the competent authorities in each of the markets where we operate. The vast majority of our team members are working from home in a full digital environment, whilst keeping the physical presence in our buildings to the strict minimum. We have ensured the continuity of communications using various Digital tools. Two years ago at Arval, we have already put in place a full Digital working programme and this is today our backbone to face the times ahead of us, fully supported by the infrastructure of BNP Paribas. Our teams are totally mobilised towards our customers and partners, whilst protecting our own teams’ health as well in these challenging times.
Has Arval seen any impact of the COVID-19 crisis on its business activity?
Our teams are closely monitoring the possible impacts this situation might have on our activity, allowing us to take instantly and where possible the necessary measures to insure as much as possible the continuity of our service delivery to our clients and partners.
What are the services you provide that are impacted by the COVID-19 situation?
All Arval teams are doing their best to continue to offer our services to our clients in this special context, while making sure we all respect the restrictions imposed in the countries where we operate. We work closely and on a day-to-day basis with our partners and suppliers to understand and anticipate as much as possible.
All digital tools and telephone numbers; fuel cards; fine administration services remain operational. Orders and deliveries remains subject to local situation.
If you need more information, if you are a driver, please contact your driver service desk.
If you are a client, please contact your account manager.
You can also visit your local Arval entity websites.
Are your service garage and tire networks fully operational?
Road assistance is available in all our countries. For other services, the situation evolves on a day-to-day basis, and is often different between regions. In this context, we work closely with our suppliers to understand and anticipate any possible repercussions that influence the value chain. Generally speaking, we ask drivers to postpone any non-essential interventions on their cars.
All Arval teams are committed to do their best to continue providing mobility solutions to our clients. If you need more information, please contact your driver service desk.
In these difficult times, what Arval can do to lessen the impact of the crisis on its clients’ activity?
Our clients are asked to contact their account manager or their usual contact at Arval to discuss their situation, and allow Arval to study what can be done on a case-by-case basis.