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Our DNA

WHO ARE WE?

WHO ARE WE?

 

 

OUR MISSION

Our mission is to deliver convenient, efficient and flexible car usage solutions to individuals and companies of any size.

 

 

OUR PROMISE

Everyday at Arval, thanks to our expert advice and prompt and accurate service, everything is done to really care about clients, drivers and vehicles.

 

OUR SIGNATURE

 

"Arval. We care about cars. We care about you.": a slogan to reflect Arval commitment.

This signature communicates the passion that drives us to deliver the quality of service that sets Arval apart.

OUR VISION 

We believe that outsourcing and using are more relevant than self-doing and owning. We anticipate that car-on-deman will be the ultimate model, enabled by technology and best-in-class logistics.

Companies – for their employees, households and individuals will be able to pick up a car when and where necessary for a duration suited for their mobility needs, whether occasional, regular or permanent.

A strong focus on clients

A strong focus on clients

 

While the car is still at the heart of Arval's business, people are what really motivate our decisions. Our signature "Arval. We care about cars. We care about you." is a reflection of Arval's increasingly customer-centric approach and an expression of the company key competitive advantages: care, expertise, simplicity. 

"We care about you" is our promise of quality of service, thanks to customer satisfaction tools such as Net Promoter Score and our unique "Account Team" organisation.

"We care about cars" evokes our expertise, offered through consulting services, industry-leading knowhow and entities such as the CVO (Corporate Vehicle Observatory), which anticipates future trends.

Our innovative products and services allow simplicity, both for clients and for drivers, with digital and interactive tools.

 

Arval clients

 

Arval within BNP Paribas

Arval within BNP Paribas

 

Arval is a subsidiary of BNP Paribas and belongs to the Group's core activity Retail Banking. Retail Banking is a worldwide network of retail banks and specialised financial services and plays a key role in the international expansion of the Group.

 

Arval International

Our vision

We believe that outsourcing and using are more relevant than self-doing and owning. We anticipate that car-on-deman will be the ultimate model, enabled by technology and best-in-class logistics.

Companies – for their employees, households and individuals will be able to pick up a car when and where necessary for a duration suited for their mobility needs, whether occasional, regular or permanent.