ACCOUNT TEAM PAGE
The automotive and the fleet industries are changing fast, becoming more complex and driven by innovation.
In this changing environment, at Arval, we believe that what makes us different is the way we care about our clients and our drivers, the expertise of our teams and the quality and accuracy of our services.
This is why we created the Account Team, a unique structure to deliver the right expertise at the right moment, in a simplified way, to help you stay focus on your core busines.
THE ACCOUNT TEAM: A dedicated team of experts by your side, serving as your own personalized “mini leasing company” who plays an active role to deliver the best personalized experience in a caring relationship.
DISCOVER THE ACCOUNT TEAM STRUCTURE & THEIR EXPERTISE
We have structured our business to meet your needs. Find out how our unique Account Teams can support your business.
Our unique Account Team Structure puts you at the heart of our business. We have broken down departmental silos to put all of the people who can support you around one table. Each Account Team manages a small portfolio of customers and is comprised of experts from different areas of our business. This generates a dedicated team that really understands your business and can provide a fast resolution to any issues that you have.
The benefits to you:
- When you need us, you know exactly who to contact because you are allocated a single team, available via a dedicated telephone number and email address, which provides reassurance that we understand the history of your fleet and that you receive continuity of service
- Faster response times because all of the relevant people are in one place. They are positioned to communicate directly with each other, discussing solutions and getting back to you with a speedy and effective response
- Our employees better understand your business and your fleet objectives, as well as your driver profiles.
- Stronger customer relationships: familiarity breeds respect and friendship, so you are always supported by a team of people that you know and trust. This also allows us to manage any bespoke service provisions or specific customer KPI’s more effectively.